Shipping Policy

Shipping & Delivery

Crafted With Care, Shipped With Love

At Threads of Joy (TOJ), every outfit is thoughtfully crafted and made to order with care and attention to detail.

We take pride in creating unique pieces just for you, ensuring quality at every step of the process.

Your patience allows us to deliver excellence — and we're committed to getting your order to you as smoothly as possible.

Order Processing & Dispatch

  • Most orders are dispatched within 7–10 working days from order confirmation
  • Simpler designs or non-customized pieces may ship within 3–5 working days
  • Timelines vary based on design complexity, fabric availability, and production needs

Delivery Timelines

  • Delivery timelines are approximate and depend on courier partner and destination
  • Once dispatched, orders follow standard courier transit times
  • Tracking details will be shared where applicable

Delays

While we make every effort to ship orders on time, occasional delays may occur due to production schedules, quality checks, or unforeseen logistics issues. We appreciate your patience and understanding in such cases.

Cancellations & Refunds

As all our outfits are made-to-order, we do not accept cancellations or refunds for delays in dispatch. Rest assured, our team is working on creating your outfit with care, especially for you. We strive to ensure your order reaches you as quickly and smoothly as possible.

Have Questions?

If you have any questions regarding your order, feel free to contact us at contact@tojonline.com, and we'll be happy to assist you.

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