Exchange Policy

Our Approach

At Threads of Joy, every outfit is thoughtfully crafted on a made-to-order basis to avoid excess production and reduce fabric wastage.

Once your order is confirmed, your outfit is specially created just for you.

We kindly request customers to review size, length, and customization details carefully before placing an order.

As each garment is custom-made, we do not accept cancellations or returns once the production process has begun.

Exchange Policy

Exchanges & Replacements

While we follow strict quality checks, we understand that rare issues may occur. We offer an exchange or replacement only under the following circumstances:

  • The product received has a manufacturing defect or damage
  • There is a size error from our end

Once verified, we will arrange an exchange or replacement for the same product/design at the earliest.

How to Request an Exchange

To request an exchange or replacement, please follow these simple steps to ensure a smooth process.

Contact Us

Email us at contact@tojonline.com within 72 hours of delivery with your order details.

Share Details

Include your order number, clear images, and a brief description of the issue.

Return Product

Ensure the product is returned in its original condition, with tags and packaging intact.

Important Notes

Exchanges are applicable only for verified issues and are limited to the same product/design — they cannot be changed to a different style, color, or size. Requests raised after 72 hours of delivery will not be eligible.

Your support helps us stay committed to sustainable practices while ensuring you receive the quality craftsmanship you expect from Threads of Joy.

Contact Us